Our Caring Hotel Partners Program provides a simple, high-impact solution that transforms surplus hotel items into hygiene products and essential supplies for vulnerable communities.
Since 2015, the program has grown from 2,000 hotel rooms in Victoria to nearly 9,000 rooms across British Columbia and Alberta, creating measurable environmental and community impact.
Hotels face growing expectations from guests, brands, and corporate leadership to demonstrate measurable environmental and social responsibility.
The Caring Hotel Partners Program helps hotels:
• Reduce landfill waste
• Simplify responsible waste management
• Support sustainability certifications
• Advance ESG commitments
• Engage staff in meaningful sustainability initiatives
• Strengthen community impact
Participation transforms everyday operational surplus into tangible environmental and social benefits. The program empowers hospitality teams to become active participants in sustainable solutions that benefit both people and the planet.
Soap for Hope Canada is also a recognized vendor with Green Key Global, supporting hotels working toward sustainability certification and responsible operational practices.
Our program is designed to integrate easily into hotel housekeeping operations. Housekeeping teams simply collect gently used soap, hygine products, retired linens, and lost & found items, making participation straightforward and requiring minimal changes to existing workflows.
We Collect
We collect gently used hygiene products, linens, and lost & found from hotels, preventing them from ending up in the landfill.
We Process
In our warehouse, these items are sorted, squeezed, filled, washed, or folded, extending their usable life.
We Deliver
We distribute these repurposed items to Community Facilities, bringing hope and dignity to those in need.
Our program safely repurposes materials commonly discarded in hotel operations.
Hotel Hygiene Products (hotel-sized and bulk-sized)
• soap
• shampoo
• conditioner
• body wash
• lotion
Hygiene products are sorted, squeezed, filled, washed, and packed to be distributed to vulnerable people.
Hotel Linens
• towels
• sheets
• pillows
• blankets
• other discarded linens
Linens are sorted and packed to be distributed or repurposed into cleaning materials.
Lost & Found Items
Unclaimed guest items that would otherwise be discarded are sold at our social enterprise, Second Hand Hope, or redistributed to vulnerable people through our network of Community Facilities.
Over 1 million pounds diverted from landfill
More than 12 million hygiene products and linens distributed to vulnerable people
These essential products support:
Seniors on fixed incomes
Families living in financial insecurity
Children in schools
Indigenous Communities
Refugees
Homeless people
People living in evacuation centers for fires and floods
Together with our hotel partners, we are helping restore dignity while reducing environmental waste.
Julia Canton
Director of Sales & Marketing & Sustainability Manager
Huntingdon Hotel & Suites
During nearly a decade of partnership, Soap for Hope Canada has transformed our surplus amenities, linens, and unclaimed items into meaningful community support. Their program delivers measurable environmental results while restoring dignity for vulnerable populations. Their transparency, innovation, and proven impact make them an invaluable partner and a model hotels should confidently join.
Danielle Castle
Director of Operations,
Fairmont Vancouver Airport
We’ve been proud partners of Soap for Hope for several years, and support their mission to promote hygiene and dignity through sustainable practices. Their work aligns seamlessly with our values, and it’s been truly rewarding to witness the impact this initiative has on communities in need. We’re honored to contribute to such meaningful change.
Justin Foisy
Executive Housekeeper,
Delta Hotels by Marriott
This initiative not only made my work-life easier and more efficient but has also had a profound impact on our community. I am proud to be part of an initiative that promotes a cleaner, more sustainable world for future generations. I encourage others to join in this inspiring journey of making the world a better place.
Peter Dohan
Manager of Operations,
Accent Inns & Hotel Zed
It makes us feel good that the products we no longer need are going to help people in our community. One of our Core Values is to “Make Everything Better” and I truly believe that Soap for Hope Canada helps us to achieve this by keeping waste out of our landfills and by supporting our community.
A Meaningful Partnership
Thank you to the hotels that have joined our Caring Hotel Partners Program. You are an integral part of our repurposing journey with its social and environmental impact.
WHAT IS THE CARING HOTEL PARTNERS PROGRAM?
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